wine's Privacy Policy
Please read this policy carefully before registering with wine. This document describes how your personal information is collected, stored, and used — and what rights you have over your information.
Important Notice: This privacy policy applies to all wine services, websites, and mobile applications. By using the service, you are considered to have accepted the terms of this policy. This policy should be read together with wine's Terms and Conditions.
1 Types of Information Collected
wine collects various types of information to provide its services. This information falls into two main categories: information you provide and information collected automatically.
1.1 Personal Information You Provide
During registration and use of the service, you provide the following information:
- Full name and date of birth
- Email address
- Mobile number
- Mobile banking number (bKash, Nagad, Rocket)
- National ID card or passport number (for identity verification)
- Your chosen username and password
1.2 Automatically Collected Information
The following information may be collected automatically while using the service:
- IP address and device type
- Browser and operating system information
- Browsing activity and click data on the site
- Login and logout times
- Transaction history
- Game play history and preferences
2 Methods of Data Collection
wine collects information in the following ways:
2.1 Information Provided Directly
You provide information directly during account registration, identity verification (KYC), deposit and withdrawal processes, contact with customer support, and when claiming promotional offers.
2.2 Collection Through Technical Means
Information is collected automatically through cookies, web beacons, log files, and other tracking technologies. This information is used to improve site functionality and ensure security.
2.3 Information Received from Third Parties
A limited amount of information may be received from identity verification agencies, payment processors, and fraud prevention services. This information is used only to confirm your identity and protect account security.
3 Purposes of Data Use
wine uses the information collected for the following purposes:
- Account Management: Creating, verifying, and managing your account and ensuring uninterrupted access to the service.
- Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket, and ensuring transaction security.
- Customer Support: Responding to your questions, complaints, and requests. wine provides support in Bengali and English via 24/7 live chat and email.
- Security and Fraud Prevention: Detecting and preventing account misuse, unauthorised access, and financial fraud.
- Service Improvement: Analysing user experience to improve game selection, payment processes, and overall service quality.
- Promotional Communications: Sending bonus offers, promotional information, and updates with your consent.
- Regulatory Compliance: Storing and using information as required to comply with applicable laws and regulations.
4 Sharing Data with Third Parties
wine does not sell your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in the following circumstances:
4.1 Service Providers
Only necessary information is shared with organisations that provide payment processing, identity verification, technical support, and fraud prevention services. These organisations are required to use the information according to wine's instructions and may not use it for their own purposes.
4.2 Legal Obligations
wine will comply if required to disclose information as part of a court order, government investigation, or legal process. Where possible, an effort will be made to notify the user in advance.
4.3 Business Transfers
In the event of a company merger or acquisition, user information may be transferred to the new owner. Users will be notified in advance and the protections under this privacy policy will be maintained.
5 Cookies and Tracking Technologies
wine uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help improve site functionality.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and keep core services running. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyse site usage and improve the service.
- Security Cookies: Used to detect and prevent fraud.
5.2 Cookie Controls
You can control or reject non-essential cookies by changing your browser settings. However, disabling certain cookies may limit some site functionality.
6 Data Storage and Security
wine applies industry-standard security measures to keep your information secure.
6.1 Technical Safeguards
All data is transmitted using SSL (Secure Socket Layer) encryption. Stored data is kept in encrypted databases and regular security audits are conducted.
6.2 Access Controls
Only authorised staff may access your information for specific legitimate purposes. All staff are bound by confidentiality obligations and receive regular data protection training.
6.3 Retention Period
Information is retained for as long as your account is active and thereafter for the period required by applicable law. After account closure, financial transaction records are kept for the period required under applicable regulations.
7 Information of Minors
wine strictly prohibits its services for anyone under the age of 21. This site does not knowingly collect or store information from minors in any way.
Age verification is in place at the time of registration, and if a minor's information is found on any account, that account will be closed immediately and the relevant information deleted. The Responsible Gaming guidelines discuss this matter in detail.
8 Your Rights
As a wine user, you have the following rights over your own information:
8.1 Right to Access
You may request to know what information wine holds about you. Contact customer support and the information will be provided after verification.
8.2 Right to Rectification
If any of your information appears to be incorrect or incomplete, you may request a correction. In some cases, supporting documents may need to be provided.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
8.4 Right to Opt Out of Promotional Communications
You may request to stop receiving promotional emails or messages at any time. This change can be made through account settings or via customer support.
8.5 Right to Data Portability
You may request that the information you have provided be delivered in a structured, machine-readable format.
9 Policy Changes
wine reserves the right to update this privacy policy as needed. Users will be notified by email of any significant changes, and a clear notice will be displayed on the site.
Continued use of the service after changes are made will be considered acceptance of the updated policy. For this reason, you are encouraged to visit this page periodically.
This privacy policy has been drafted in line with the principles and company identity described on wine's About Us page.
10 Contact
If you have any questions, concerns, or data-related requests regarding this privacy policy, please contact the wine customer support team:
Customer Support and Data Protection Department
We provide support in Bengali and English 24 hours a day, 7 days a week.
For data-related requests, please contact us from your registered email address and write "Privacy Request" in the subject line.
For answers to general questions, visit the Frequently Asked Questions (FAQ) page — it covers common topics related to accounts, payments, and the service.