All your questions answered at wine

Your wine password must be at least 8 characters long and include at least one uppercase letter (A–Z), one lowercase letter (a–z) and one number (0–9). It is best to avoid easily guessable passwords (such as 123456 or your birth year). For security, changing your password once every few months is a good idea.

Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent — verify your identity with it and set a new password. The whole process usually takes under two minutes. If you have trouble, contact wine's live chat — support is available 24/7.

Login problems usually come down to three things: a wrong password, an inactive account, or a browser cache issue. First, make sure Caps Lock is off and enter your password correctly. If that does not work, clear your browser cache and try again. If the problem persists, contact wine's live chat in Bengali — they can resolve it quickly.

No. Each person may hold only one account at wine. Creating multiple accounts with the same mobile number, bank account or mobile banking number may result in all accounts being suspended and bonuses being cancelled. Read the Terms and Conditions page for details.

wine account verification generally requires a government-issued ID (National ID card or passport) and phone number verification. Once your account is fully verified, you become eligible for various promotions including birthday rewards. Contact support to start the process.

Yes. wine offers in-play betting — odds update in real time during BPL, IPL or T20 World Cup matches. New markets open after each over. Keep in mind that you need to decide quickly during live betting, as odds change fast and markets can close. The Cricket Betting page has more details.

If a match is cancelled or no official result is given, wine generally refunds the stake for that bet. However, conditions may vary for specific markets — for example, if a result is determined by the DLS method, that is usually treated as the final result in most cases. Check wine's Terms and Conditions for the exact rules.

Popular cricket markets at wine include: Match Winner, Top Batsman, Top Bowler, Highest Scoring Over, Total Match Runs (Over/Under) and First Wicket Partnership Runs. These markets see the most activity during BPL local team matches.

Simply multiply the decimal odds by your stake to get the return. Example: Team A has odds of 2.10 and Team B has odds of 1.75. If you bet ৳1,000 on Team B and Team B wins, you receive ৳1,750 (৳750 profit); if Team A wins, you lose ৳1,000. Odds above 1 mean the return is higher than the stake.

A BACK bet means you are betting on a team to win; a LAY bet means you are betting that a team will not win. Example: Team A has odds of 2.50. If you BACK ৳1,000 and Team A wins, you profit ৳1,500 before commission. If you LAY ৳1,000, your liability is ৳1,500 (৳1,000 × 1.50); if Team A does not win you profit ৳1,000, but if Team A wins you pay ৳1,500.

Log in to your wine account, go to the deposit section and select bKash. Send the amount to wine's designated bKash number, then enter the transaction ID and the sending number in the form. Your balance is usually credited within a few minutes. If there is a problem, contact support via live chat with your transaction ID.

The same three methods are available for both deposits and withdrawals at wine: bKash, Nagad and Rocket. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit is ৳100 and the minimum withdrawal is ৳500 for all three methods.

wine does not charge any deposit processing fee of its own. However, your mobile banking app (Nagad or Rocket) may apply its own send-money charges — this is that platform's own policy and is outside wine's control.

After a withdrawal request is successfully submitted at wine, the money generally reaches your bKash, Nagad or Rocket within 10 to 45 minutes. During busy periods it may take slightly longer. A minimum balance of ৳500 is required in your account to withdraw.

wine's welcome bonus is 200% on the first deposit, up to a maximum of ৳20,000, with a wagering requirement of 15 times the bonus amount. Example: deposit ৳1,000 and receive ৳2,000 in bonus, giving a total balance of ৳3,000; wagering required is ৳2,000 × 15 = ৳30,000. The bonus is not direct cash — it can only be withdrawn after the required wagering is completed.

Some common signs are: continually increasing bets to try to recover losses, spending time with family or at work on gambling, growing financial pressure, or a tendency to hide it from others. If you notice these signs, visit wine's responsible gambling page and consider self-exclusion, and seek professional help.

Help is available from mental health organisations and counselling centres in Bangladesh. wine also offers self-exclusion and cooling-off options — just request it via live chat to have it activated. For more information on responsible gambling, read the responsible gambling guidelines.

You must be at least 21 years old to take part in any section of wine — casino games, slots or betting. Age is confirmed at registration and during account verification. This service is strictly prohibited for anyone under 21.

Yes. wine's self-exclusion feature lets you temporarily deactivate your account for a set period (for example 7 days, 30 days or longer). During this time it will not be possible to log in or place bets. To activate it, submit a request via live chat.

wine keeps users' personal information secure and does not share data collected for responsible gambling purposes with third parties. You will find full details on how information is used and protected on wine's privacy policy page. Maintaining transparency is part of wine's commitment.